F.A.Q.

We know most of our loyal customers shop sensibly and only return when you need to. We understand that, sometimes, what arrives is not exactly what you expected and you need to return it. That's fine – and that’s why we feel it’s important to still offer you free 30 day returns. So, this new clause is very unlikely to affect you. It helps us start the conversation with the few shoppers out there.

The promo codes will be valid for 3 months after being issued, only for usage in your town. Please, kindly note that we are unable to perform renewals of expired codes or extensions of validity. So use them soon! Please ensure that you’ve entered the correct promo code and met all the necessary conditions of your code. There are specific category products as well for you to browse through to find the best coupon.

Our handmade bar soaps are made with organic palm oil because great palm oil makes great bar soaps. We are happy to report that our palm oil is sustainable palm roundtable certified USDA 100% Organic Agro Palma, our supplier, won the Green Peace Top Supplier award for several reasons; including that they have the lowest carbon footprint of any major palm producer.

Scars are a natural portion of the body’s healing process. A scar results from the biologic procedure of wound repair in your skin and other tissues. Most of the wounds, except for minor ones, end up in some degree of scarring. These scars can emerge from accidents, ailments, skin conditions such as acne, or even surgeries. Sometimes the wounds and ailments get healed but the scars remain on your skin.

Our shea butter starts out as raw village made (A). Then it gets filtered under pressure through natural clay (bleaching clay), neutralized with organic citric acid and super filtered. This would then be (B) lightly refined and also certified to organic food standards. The filtering processes removes the latex in raw shea butter which can be a big issue for latex sensitive people and removes excess water, insects, wood ashes.